Delivery time and cost
All orders received by 3pm are shipped the same day (Mon-Fri, excluding Bank Holidays) from the UK. Any additional charges for customs clearances must be borne by you and we cannot predict what they may be. Free Shipping applies to UK mainland delivery addresses only. We normally dispatch your order the same or next working day after placing the order. It might take longer during very busy periods such as Sale. Express deliveries are always packed and despatched in priority.
ORDER IN TIME FOR CHRISTMAS
To ensure you receive your items in time for Christmas, the last date for guaranteed standard shipping service is Monday 18th December. Last order date for Next Day Delivery is Wednesday 20th December. After these dates, we cannot guarantee parcels will arrive before Christmas Day.
(including Channel Islands)
Orders under £25 | £2.95 - Deliveries are dispatched with Royal Mail standard delivery in 3-5 days from despatch.
Orders over £25 | FREE - Deliveries are dispatched with Royal Mail standard delivery in 3-5 days from despatch.
UK Next Working Day (Orders shipped same day if before 3pm Mon-Fri)
£7.50 – Delivery within 1 working day from dispatch (tracking service Royal Mail). Saturday is not classed as a working day. Cut off for next day delivery is 3pm, working days Monday - Friday.
European DDP Delivery (Spain, France, Belgium, Germany, Italy)
£7.50 - This service is only available on orders up to £135. This service is duty paid and takes estimated 4-6 working days from despatch to arrive.
How can I check the progress of my order?
Once the order is ready for dispatch you will receive an email confirmation and a second email confirmation when the order has been dispatched.
How can I track my parcel once shipped?
UK standard deliveries do not have a tracking number so you will need to allow the appropriate delivery time.
Standard delivery parcels don’t need a signature, but if they can’t fit through your letterbox a card should be left to let you know delivery was attempted, together with details of where you can collect it from / how to rearrange delivery.
Can I change or cancel an order I've already placed?
Unfortunately, at the moment it's not possible for you to change or cancel an existing order yourself. If you'd like us to make any amendments to an order that hasn't yet been shipped, please contact us.
Please call rather than email - many orders are shipped within an hour of being placed, so if you call we can respond as quickly as possible.
How do I exchange an item?
If you'd like to exchange an item, the best way to do this is to place a new order on the desired product/size and returning the item(s) you've received for a full refund as we currently do not offer exchanges.
What countries do you deliver to?
We can deliver to UK addresses and selected European countries. You can check delivery options at the checkout page.
All orders received by 3pm are shipped the same day (Mon-Fri, excluding Bank Holidays) from the UK and we will send you an email immediately confirming shipping.